Terms and Conditions

Effective Date: 2025-05-09

These Terms and Conditions apply to all rental services provided through graveltravel.pt, operated by Mirror Throne LDA (NIF 516969013), based in Setúbal, Portugal.

By booking a bicycle or related equipment from us, you agree to these terms.

  • Rental Provider
    The rental service is provided by:
    Mirror Throne LDA
    Praceta Amadeu Cardoso de Sousa 4–2 Esq
    2900-164 Setúbal, Portugal
    NIF: 516969013
  • Booking and Payment
    A 50% advance payment is required to confirm your reservation.
    The remaining 50% must be paid at the time of delivery or pick-up.
    Payments can be made via credit or debit card using Stripe, or in cash, as agreed.
    A security deposit is required upon delivery:
    • €350 per bike for standard gravel bikes
    • €500 per bike for carbon bikes and e-bikes
    The deposit is processed as a standard payment, not a pre-authorization hold.
    It will be refunded after a basic inspection of the bicycle and rented equipment, confirming that no damage, loss, or abnormal wear has occurred.
    Refunds are usually issued within 48 hours using the same payment method.
    The security deposit is not a payment for services and is therefore not subject to VAT. It is held temporarily and fully refunded after inspection, provided no damage or loss is found.
    The renter may be required to provide a valid form of identification (e.g., passport or national ID card) before or at the time of delivery. A photo or scan may be requested for the purpose of verifying identity and documenting the rental agreement.nt.
  • Cancellation Policy
    Free cancellation (minus transaction fees) if made more than 60 days before the rental start date.
    50% refund of the deposit if cancelled 30–60 days in advance.
    No refund if cancelled less than 30 days before the rental date.
  • Pick-Up, Drop-Off & Logistics
    • We operate without a physical rental office.
    • Pick-up and drop-off times and locations are arranged individually with each client and confirmed in advance.
    • Bikes can be delivered to or collected from locations such as train stations, accommodations, or other agreed meeting points.
    • The renter is responsible for returning the bike and equipment in the same condition as received.
    Time-based surcharges may apply:
    • A €10 surcharge applies for pick-up or drop-off between 07:00–09:00 or 20:00–22:00.
    • A €40 surcharge applies for service at night time between 22:00 and 07:00.
  • Responsibility of the Renter
    The renter is fully responsible for the bicycle and any rented equipment during the rental period.
    In case of loss, theft, or damage (beyond normal wear and tear), the renter agrees to compensate the current market value of the item(s) and, if applicable, the costs associated with repair or replacement (including labor).
    The exact amount will be communicated to the renter along with supporting documentation (e.g. photos, purchase prices, repair estimates).
    The renter must comply with local traffic laws and safety regulations.
    Helmets are strongly recommended and are available upon request.
  • Liability Disclaimer
    Mirror Throne LDA is not liable for injuries, accidents, or third-party damages occurring during the rental period.
    The renter assumes all risks related to cycling activity, including but not limited to road conditions, weather, and physical fitness.
  • Insurance
    Rental fees do not include insurance.
    We recommend that clients have their own travel or personal liability insurance.
  • Use Restrictions
    Bikes must not be used for racing, commercial activity, or illegal purposes.
    Rental equipment must not be sub-rented or transferred to third parties.
  • Personal Data
    We collect and process personal data (e.g., name, contact details, ID document) for the purpose of fulfilling rental agreements. For more details, please refer to our Privacy Policy.
  • Governing Law
    These Terms and Conditions are governed by Portuguese law.
    Any disputes shall be handled by the courts of Setúbal, Portugal.
  • Contact
    If you have any questions about these terms, please contact us:
    Mirror Throne LDA
    Praceta Amadeu Cardoso de Sousa 4–2 Esq, 2900-164 Setúbal, Portugal
    +351965210409
    mirrorthronelda@gmail.com